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What languages can I speak to you in?
Our customer service team offers support in English, French, Italian, German and Spanish
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I want to register a claim for a product I bought before the 1st January 2023
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Why was my claim declined due to insufficient information?
Your claim may have been declined due to your claim documentation requirements not being fulfilled. Please review the claim information requirements below, you must provide all the required documentation in order for your claim to be accepted.
For Theft: proof of purchase, proof of payment and a copy of the police report
For Accidental Damage: proof of purchase, repair report, photograph of the damaged item, proof of payment
For Extended Warranty: proof of purchase, proof of payment, photograph of the damaged item, repair report, manufacturer’s warranty
If you would like to resubmit your claim, please send an email to customer@companjon.com and we'll be happy to assist you.
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What information do I need in order to submit a claim?
- For Theft: a copy of the police report
- For Accidental Damage: repair report, photograph of the damaged item, proof of payment
- For Extended Warranty: photograph of the damaged item, repair report, manufacturers warranty
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How do I receive compensation?
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I already submitted a claim for Accidental Damage, but my item got stolen, what do I do?
Great question! If your item got stolen, please follow the Theft claims process by sending an email to customer@companjon.com and submitting the requested documentation.
Once we have received everything, we will assess your claim and get back to you with the outcome as soon as possible.
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I want to register a claim but no longer have an eligible bunq account. Am I covered?
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How does Companjon protect my privacy?
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Am I covered for items not listed as a White or Brown Good?
Only items specifically listed in the Extended Warranty & Purchase Protection Benefit Guide are eligible for coverage.
Claims for theft, accidental damage or extended warranty against an item not listed as covered within your benefit guide are not eligible for compensation.
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How can I contact you?
If you're having trouble finding the answers you need in our FAQs please please send an email to customer@companjon.com. We will make sure to contact you back via email within 2 business days.
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How much can I be compensated?
If your claim for Theft is successful, you will be eligible for compensation for up to 90% of the item's purchase price (subject to the benefit limits outlined in the benefit guide).
If your claim for Extended Warranty or Accidental Damage is successful, you will be eligible for compensation for up to 90% of the repair cost (subject to the benefit limits outlined in the benefit guide).
The full terms and conditions can be found in the benefit guide
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Which items are eligible for Extended Warranty & Purchase Protection Insurance?
- have a purchase price of €25 or more - be defined as an eligible 'White Good' or 'Brown Good' per the Extended Warranty & Purchase Protection Insurance benefit guide
- been purchased from a store located in the European Economic Area (EEA) or online where the online store is registered in the EEA
- is not listed as a non-eligible item or item not covered per the Coverage Limits section of the Extended Warranty & Purchase Protection benefit guide;
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Am I covered for purchases I bought after 31st October 2024?
Purchases made using your bunq Metal Card after the 31st October 2024 are not be eligible for coverage under the Extended Warranty & Purchase Protection Insurance.
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What does Extended Warranty & Purchase Protection cover me for?
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What are White and Brown Goods?
White and Brown goods refer to household electronic items and major appliances. The White and Brown goods covered by Extended Warranty & Purchase Protection Insurance are listed below;
Brown Goods: electronic items explicitly including television, smart plug, surround sound system, soundbar, smart speakers, digital camera, video camera, home cinema projectors, audio speakers, wi-fi speaker, vinyl player, AM/FM radio, and Wi-Fi range extenders.
White Goods: electronic household appliances explicitly including washing machine, tumble dryer, washer/tumble dryer, dishwasher, refrigerator, toaster, oven, electric toothbrush, cooker, ceramic hob, vacuum cleaner, microwave, microwave oven, fridge freezer, freezer, coffee maker, air fryer, kettle, juicer, wine bottle cooler, slow cooker, rice cooker, air purifier, and blender.
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I have a bunq account. Am I covered for Extended Warranty & Purchase Protection?
The bunq Extended Warranty & Purchase Protection Insurance offers cover for bunqers with an eligible bunq account who have purchased their eligible item with a Metal Card only. You can read more about how bunq plans and Metal Cards works here.
Please note that any purchases made after October 31, 2024, will not be eligible for coverage under the Extended Warranty & Purchase Protection
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Are items I purchased as second-hand covered?
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I gave my payment details but haven't received my compensation
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I don't have the documents needed to register a claim. What do I do?
Your compensation is only provided if your claim meets all of the eligibility criteria listed in the Extended Warranty & Purchase Protection benefit guide. This includes providing the required documentation to submit your claim.
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How do I register a claim?
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Are there limits to the cover?
The maximum benefit limit is the maximum amount of compensation that you can claim and is different for accidental damage and theft and extended warranty.
Accidental Damage and Theft: Each eligible item is subject to a maximum of one claim for accidental damage and one claim for theft. Each item is subject to a maximum compensation of 90% of the purchase price or €2,500 - whichever is lower.
Extended Warranty: Each eligible item is subject to a maximum of 3 claims. Each item is subject to a maximum compensation of 90% of the purchase price or €1,500 - whichever is lower.
Your period of cover runs for 365 days from the start date of your membership term. For each period of cover, you are eligible for a maximum benefit limit of €2,500 for Accidental Damage and Theft and €1,500 for Extended Warranty.
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Am I eligible for Extended Warranty & Purchase Protection Insurance?
To become and remain eligible for cover for Extended Warranty & Purchase Protection Insurance, you must fulfil all of the following conditions:
- be a bunq Eligible Account holder
- have a bunq eligible card
- be ordinarily resident in the EEA
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How long am I covered for Extended Warranty & Purchase Protection?
The coverage period under the bunq Extended Warranty & Purchase Protection Insurance for each Eligible Item is:
· Theft benefit: 90 days from the date of purchase
· Accidental Damage: 90 days from the date of purchase
· Extended Warranty: 12-months beginning 2 years (24 months) from the date of purchase
Please note that any purchases made after October 31, 2024, will not be eligible for coverage under the Extended Warranty & Purchase Protection
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I have a complaint: How do I raise it with you?
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