We are an innovative insurtech company, headquartered in Dublin, Ireland.

Companjon specializes in embedded insurance that serves as a safety net for when things don't go as planned, be it travel-related or making bookings and purchases. Our insurance solutions are all digital, hassle-free and designed to bring peace of mind when you need it most.

Cancel for Any Reason offers you compensation for part of your ticket cost if you have to cancel your journey for any reason. You will be eligible for this compensation if you insured your journey at the time of purchase and cancelled your journey within the Cover Period as stated in your Membership Certificate.

This is just an overview of the insurance conditions. A full explanation of the Trainline Cancel for Any Reason can be found in the benefit guide. 

Yes! Cancelled trips are a bummer in every circumstance, so why should your Cancel for Any Reason exclude anything?

You don't need to tell us why you are cancelling your trip, just cancel your journey on the Trainline platform within the Cover Period as stated in your Membership Certificate and we will immediately get to work on processing your compensation.

You will not be eligible for compensation under Trainline Cancel for Any Reason under the following circumstances: 
• You cancelled your journey outside your cover period; or
• Payment of the compensation is prohibited under any applicable law or sanction regime.

When you buy Cancel for Any Reason, your insurance details are automatically sent to the email address you purchased your journey with on the Trainline Platform. You should therefore be able to find your insurance information from us in your email inbox, please check your spam folder as sometimes it can end up there.

If you still cannot find the confirmation, please contact us and we will be happy to resend your documentation as soon as possible.

You may cancel your insurance within 14 days of receiving the membership certificate and receive a full refund of the membership fee you paid, provided that no compensation has been claimed or is pending claim.

It is not possible to cancel your insurance with a full refund after the 14 days have passed or if you purchased your Cancel for Any Reason less than 28 days before the scheduled departure time of your journey.

If you wish to cancel your insurance, you can do so via your MyCompanjon account. Haven't created your MyCompanjon account yet?

Note: Cancelling your insurance does not affect the validity of your journey and the underlying purchase with Trainline.

Certain personal details on your insurance can be updated by logging into your MyCompanjon account and using the ‘Edit/Modify’ function available on the homepage.

Haven't created your MyCompanjon account yet?

You will receive a confirmation email from us with your updated Cancel for Any Reason details immediately after a change has been successfully made.

If you do not receive this confirmation email (including checking your spam folder), please contact us.

Your MyCompanjon account is a one-stop shop for insurance management, claims and product coverage information 24-7.

You can use your MyCompanjon account to:

- View your insurance details (including your IPID and Terms and Conditions)

- Make changes to your insurance or cancel your cover

- View your claims

- Contact our customer service team

After purchasing Cancel for Any Reason Insurance, you will receive an email containing important details confirming your insurance and your membership pack. This email also contains a unique link inviting you to access your MyCompanjon account. By following the link provided in this email, you will be guided to create your personal MyCompanjon account where you can access your insurance documents, make changes to your personal details and cancel the insurance.

How you resolve problems logging into your Companjon account depends on the type of issue preventing you from logging in.

If you see a message that says 'Your password is incorrect'

Click 'Forgot your Password?' located on the login page and follow the step-by-step instructions provided. We'll send you an email with a link to reset your password.

If you see a message that says 'We can't seem to find your account'

The email address entered when signing in does not match the email address you used to create your account or you signed up using Google, Facebook, LinkedIn or Microsoft.

- Attempt login with any alternative email addresses you may have used when creating your account

- Attempt login using the social media channel that you may have used when creating your account

If you see a message that says 'User does not exist'

The social media channel used to login does not match the channel you used when creating an account. Please try to log in again using an alternative social media channel or with your email/password.

If you continue to have issues logging into your MyCompanjon Account, you can contact us and we will be happy to investigate this for you.

Please contact us and we will be happy to assist you.

To avail of the Cancel for Any Reason insurance, you must cancel your journey on the Trainline Platform no later than the end date and time specified in your Membership Certificate.  Where you have more than one journey insured, you must cancel each journey separately. This includes return trips, with an outward journey and a return journey. Otherwise you will not receive full reimbursement. You will be guided through the cancellation process on the Trainline Platform.

You can read more about how to cancel your journey on the Trainline Platform here.

So long as you have Cancel for Any Reason and you have successfully cancelled your journey through the Trainline Platform, a claim will be automatically initiated to assess if the cover is applicable.

You will receive an email from us shortly after cancelling your journey confirming if you are eligible for compensation under your insurance. If you are, you will also receive instructions on how to receive this.

If you do not receive anything from us after cancelling your insured journey, please contact us and we will be happy to look into this for you.

Cancel for Any Reason offers you a compensation for part of your ticket cost. The compensation value does not change depending on when you cancel your journey and can be found in your membership certificate. Please note this does not include any amount you paid for insurance cover or your booking fee.

If your claim is approved, we will issue you a payment direct to your chosen payout method. You will receive an email from us with directions on how to provide your payment details and receive your compensation.

Your membership pack explains how Companjon collects, uses and stores your personal data when you purchase Cancel for Any Reason Insurance. It also outlines how you can exercise your privacy rights and how we comply with our obligations under data protection legislation.

You can conveniently access it here.

To exercise any of your rights under GDPR, including a right to request deletion of your personal data, please email us at dataprivacy@companjon.com.

Please include your name, insurance number and details of your request in the email.
We will aim to fully respond to Your request within one-month of receiving it.

If you're having trouble finding the answers you need in our FAQs you can contact us via:

Chat: We recommend to use this channel if you have an urgent question to ask and need a quick reply. Our team are available via chat Monday to Friday from 9AM to 5PM CET.

Contact Form: Perfect for contacting us outside of our customer service team's opening hours. While not as quick as our chat, we will make sure to contact you back via email within 1 business day.

Our customer service team offers support in English, French, Italian, German and Spanish.

We strive to deliver the highest quality customer service and work hard to resolve any problems and capture feedback.

You can contact us to share your feedback. We are looking forward to hearing from you!

We are committed to providing the highest level of service to you.
Sometimes however, things can go wrong. As a valued customer you have the right to submit a complaint.

You can submit your complaint either via chat or through our contact form at the bottom of this page. You can also send an email to us at complaints@companjon.com.

We promise to acknowledge your complaint within 5 business days of receipt and will provide you with information regarding next steps. You can read more about how our complaints process works in your Membership Pack.