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Help center

Companjon is currently in the process of winding down its business activities. If you previously purchased Omio Flex insurance underwritten by Companjon, please note that your policy will continue to be serviced in accordance with its existing terms and conditions.
 
For any enquiries or support relating to your insurance policy, please email customer@companjon.com

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What is Omio Flex insurance?

Omio Flex insurance offered you a refund for part of the booking cost if you cancelled your trip for any reason. You were eligible for this compensation if you insured your journey at the time of purchase and cancelled it within the Cover Period as stated in your Membership Certificate.
 
This is just an overview of the insurance conditions. A full explanation of the Omio Flex insurance can be found in the Terms and Conditions. 

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I cannot find my insurance confirmation, how can I receive my insurance documentation again?

When you purchased Omio Flex insurance, your insurance details were automatically sent to the email address you purchased your tickets with on the Omio app or website. You should therefore be able to find your insurance information from us in your email inbox.
Please check your spam folder as sometimes it can end up there.
 
If you still cannot find the confirmation, please email customer@companjon.com and we will be happy to resend your documentation as soon as possible.

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How is my compensation calculated?

This insurance offered a refund for part of your booking cost if you cancelled your booking for any reason within your cover period. Please note this does not include any amount you paid for insurance cover or your booking fee.

You can find the details in your Membership Certificate, which you received via email upon purchasing the insurance.

The insurance applies to all tickets in your booking. If you submitted a claim or cancelled the insurance, it impacts all tickets included in your booking.

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How do I cancel my ticket?

To avail of the Omio Flex insurance, you must have cancelled your booking on the Omio app or website within the Cover Period stated in your Membership Certificate. The insurance applies to all tickets included in your booking.
 
If you cancelled your booking within the eligible timeframe and have not received your compensation, or if you require any further assistance, please email customer@companjon.com and we will be happy to help.

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I have not received my successful claim payment, what should I do?

Please email customer@companjon.com. Our customer service team are ready to help you.

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I'm unhappy with my claim outcome. What can I do?

We're sorry to hear that you are disappointed with the outcome of your claim. If you do not agree with a decision made regarding your benefits, you can send an email to us at customer@companjon.com.

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How does Companjon process my data?

Your Terms and Conditions explain how Companjon collects, uses and stores your personal data when you purchase Omio Flex insurance. It also outlines how you can exercise your privacy rights and how we comply with our obligations under data protection legislation.

You can conveniently access it here.

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I want my data deleted, how do I do this?

To exercise any of your rights under GDPR, including a right to request deletion of your personal data, please email us at dataprivacy@companjon.com.

Please include your name, insurance number and details of your request in the email.

We will aim to fully respond to your request within one-month of receiving it.

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What languages can I speak to you in?

Our customer service team offers support in English, French, Italian, German and Spanish.

For accessing documentation in Lithuanian, please click on the links below:

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How can I contact you?

If you're having trouble finding the answers you need in our FAQs please email customer@companjon.com. We will make sure to contact you back via email within 2 business days.

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How can I give you some feedback on the service I received?

We strive to deliver the highest quality customer service and work hard to resolve any problems and capture feedback.

You can email customer@companjon.com to share your feedback. We are looking forward to hearing from you!

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I have a complaint. How do I raise this with you?

We are committed to providing the highest level of service to you. Sometimes however, things can go wrong. As a valued customer you have the right to submit a complaint, please email us at customer@companjon.com.
 
We promise to acknowledge your complaint within 5 business days of receipt and will provide you with information regarding next steps. You can read more about how our complaints process works in the terms and conditions of your insurance.

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