We are an innovative insurtech, headquartered in Dublin, Ireland.

We provide fast and fully customised solutions that serve as safety nets in situations that don't go as planned, we enhance your digital lifestyle when you need it most, at anytime.

Companjon offers the best of both worlds by combining classic insurance products with lifestyle solutions that are hassle-free and entirely digital.

This is a parametric insurance, meaning that compensation is automatically paid when there is a delay to the departure of your flight. We use real-time independent third-party flight data to identify any delay related to your flight and determine if any compensation is owed to you as part of the insurance.

Erste Flight Delay Insurance pays you compensation if your flight is unexpectedly delayed by 60 minutes or more after your scheduled departure time.

We track your flight status and will contact you automatically if you are eligible for compensation.

This means you don't have to do anything to claim or receive your compensation, this will be routed directly to your Erste Bank account making your life easier!

Erste Flight Delay Insurance does not apply if:

• Your flight has been delayed by less than 60 minutes after the scheduled departure
• There is no delay to your eligible flight
• Your flight is not an eligible flight
• Your flight is not a commercial flight, i.e. chartered flight
• Your flight had a cancelled or delayed status at the time of purchase
• Your flight is not listed on the Insurance Certificate
• You are directly responsible in any way for the delay
• You are denied boarding to the eligible flight or otherwise do not board the eligible flight
• You do not meet the conditions listed in the Eligibility Criteria

Please refer to the terms and conditions of your insurance and the Insurance Product Information Document for further details.

You can add the cover to any eligible ticket through George Web and George app between 180 to 7 days prior to the scheduled flight departure.

Once logged into your account, you will be asked to provide information regarding your flight to confirm eligibility before you can purchase the benefit.

The "Actual Departure Time" is the time when your plane starts to move away from the departure gate or parking position to prepare for taxiing and takeoff.  It's important to know that this is not the time when the plane takes off into the air. We use this time to determine any delays, so the delay is based on when the plane leaves the gate, not when it takes off.

Unfortunately, no.

You are eligible for Erste Flight Delay Insurance on flight tickets you have purchased where you are the primary passenger on at least one of the tickets. You can also choose to insure your own ticket and extend coverage to up to three additional tickets for your travel companions.

To add Erste Flight Delay Insurance to your trip, the below eligibility criteria must be met:

• The flight must be a direct or single leg of a commercial flight (for multi-stops flights, only the first leg will be covered) 
• The cover must be purchased at least 7 days and no more than 180 days before your scheduled departure time
• You must hold a valid ticket for an eligible flight, for which you are a named passenger
• You must have a HUF current account with Erste
• You must be 18 years old or over
• You must be a resident of Hungary at the time of application

When you buy Erste Flight Delay Insurance, your insurance details are automatically sent to the email address associated with your Erste account. You should therefore be able to find your insurance information from us in your email inbox. Please check your spam folder as sometimes it can end up there.

If you still cannot find the confirmation, please contact us and we will be happy to resend your documentation as soon as possible.

Certain personal details on your insurance can be updated by logging into your MyCompanjon account and using the ‘Edit/Modify’ function available on the homepage.

Haven't created your MyCompanjon account yet?

You will receive a confirmation email from us with your updated Erste Flight Delay Insurance details immediately after a change has been successfully made.

If you do not receive this confirmation email (including checking your spam folder), please contact us.

You may cancel your insurance within 14 days of receiving the Insurance Certificate and receive a full refund of the membership fee you paid, provided that your policy starts more than 30 days before the scheduled departure time and no compensation has been claimed or is pending claim.

It is not possible to cancel your insurance with a full refund after the 14 days have passed.

If you wish to cancel your insurance, you can do so via your MyCompanjon account. Haven't created your MyCompanjon account yet?

Note: Cancelling your insurance does not affect the validity of your flight ticket.

We avoid cancelling your insurance unless it is absolutely necessary.

We may have cancelled your insurance due to a change to your insurance which impacts your eligibility for coverage.

If you feel that your insurance was cancelled in error, please contact us and we will be happy to support.

You will receive an email confirming your insurance has been cancelled. The refund for your cancelled insurance is sent directly to the Erste Bank account you used to purchase the insurance.

If you did not receive an email after cancelling your insurance, please contact us and we will be happy to support.

Your MyCompanjon account is a one-stop shop for insurance management, claims and product coverage information 24-7.

You can use your MyCompanjon account to:

• View your insurance details (including your IPID and Terms and Conditions)
• Make changes to your insurance or cancel your cover
• View your claims
• Contact our customer service team

After purchasing Erste Flight Delay Insurance, you will receive an email containing important details confirming your insurance and our Terms and Conditions. This email also contains a unique link inviting you to access your MyCompanjon account. By following the link provided in this email, you will be guided to create your personal MyCompanjon account where you can access your insurance documents, make changes to your personal details and cancel the insurance.

Please contact us and we will be happy to assist you.

How you resolve problems logging into your Companjon account depends on the type of issue preventing you from logging in.

If you see a message that says 'Your password is incorrect'
Click 'Forgot your Password?' located on the login page and follow the step-by-step instructions provided. We'll send you an email with a link to reset your password.

If you see a message that says 'We can't seem to find your account'
The email address entered when signing in does not match the email address you used to create your account or you signed up using Google, Facebook, LinkedIn or Microsoft.

• Attempt login with any alternative email addresses you may have used when creating your account
• Attempt login using the social media channel that you may have used when creating your account

If you see a message that says 'User does not exist'
The social media channel used to login does not match the channel you used when creating an account. Please try to log in again using an alternative social media channel or with your email/password.

If you continue to have issues logging into your MyCompanjon Account, you can contact us and we will be happy to investigate this for you.

Nothing at all! If your flight was delayed for at least 60 minutes, and you have the Erste Flight Delay Insurance, in accordance with the terms and conditions of your insurance, your delay is eligible for compensation.

As soon as we recognise that your flight has departed, you will receive notifications with updates about your flight status and the corresponding compensation, which will be issued directly into your Erste account.

The claims process is completely automatic, which means it does not require any action from you to receive your compensation.

Once we confirm the actual departure time of your flight and identify a delay of 60 minutes or more, our system will automatically process your compensation. The payment will be sent directly to the Erste Bank account used for purchasing your insurance. You will also receive an email notification confirming that your compensation has been issued.

You should receive a message from us as soon as we recognise that your flight has departed.  We monitor independent data for up to 25 hours after the actual departure time to ensure that we use all data available about your flight to identify any delay.

If after 48 hours of the departure time you have not received any notification from us, please contact us and we will be happy to investigate this for you.

Please refer to the terms and conditions of your insurance and the Insurance Product Information Document for additional information.

If you are facing any issues with the payment process, you can contact us and we will be happy to investigate this for you.

We're sorry to hear that you are disappointed with the outcome of your claim. If you do not agree with a decision made regarding your benefits, you can submit your complaint through our contact form. You can read more about how complaints are managed by Companjon here.

To exercise any of your rights under GDPR, including a right to request deletion of your personal data, please email us at dataprivacy@companjon.com.

Please include your name, policy number and details of your request in the email.

We will respond to your request as soon as possible and where possible, within one month of receiving it.

The terms and conditions of your insurance explains how Companjon collects, uses and stores your personal data when you purchase Erste Flight Delay Insurance. It also outlines how you can exercise your privacy rights and how we comply with our obligations under data protection legislation.

You can conveniently access it here.

We're sorry to hear that your flight has been cancelled.

If the cancellation was made by the airline before your scheduled departure time, your policy is automatically cancelled and a full refund of your Companjon insurance premium is issued back to you.

If the cancellation was made by the airline after your scheduled departure time, your Erste Flight Delay Insurance will issue compensation of 16,000 Ft per ticket insured. You can read more about how you will receive your compensation here.

If you're having trouble finding the answers you need in our Help Centre, you can contact us through our contact form.

Our Customer Services team is available Monday to Friday from 9AM to 5PM CET. But you can contact us outside of our opening hours, and we will make sure to contact you back within 1 business day.

Our Customer Services team is available to support you in Hungarian, English, French, Italian, German and Spanish.

We strive to deliver the highest quality customer service and work hard to resolve any problems and capture feedback.

You can contact us to share your feedback. We are looking forward to hearing from you!

We are committed to providing the highest level of service to you.

Sometimes however, things can go wrong. As a valued customer you have the right to submit a complaint.

You can submit your complaint through our contact form.

We promise to acknowledge your complaint within 5 business days of receipt and will provide you with information regarding next steps. You can read more about how our complaints process works in the terms and conditions of your insurance or here.