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We are an innovative insurtech, headquartered in Dublin, Ireland.

We provide fast and fully customised solutions that serve as safety nets in situations that don't go as planned, we enhance your digital lifestyle when you need it most, at anytime.

Companjon offers the best of both worlds by combining classic insurance products with lifestyle solutions that are hassle-free and entirely digital.

This is a parametric insurance, meaning that compensation is automatically paid when there is a delay to the scheduled arrival of your flight. We use real-time independent third-party flight data to identify any delay related to your flight and determine if any compensation is owed to you as part of the insurance.

Erste Flight Delay Insurance pays you compensation if there is an unexpected delay on your flight of 90 minutes or more after your scheduled arrival time.

We track your flight status and will contact you automatically if you are eligible for compensation.

This means you don't have to do anything to claim or receive your compensation, this will be routed directly to your Erste Bank account making your life easier!

Erste Flight Delay Insurance does not apply if:

• Your flight arrival has been delayed by less than 90 minutes
• There is no delay to the arrival of your eligible flight
• Your flight is not an eligible flight
• Your flight is not a commercial flight, i.e. chartered flight
• Your flight had a cancelled or delayed status at the time of purchase
• Your flight is not listed on the Insurance Certificate
• You are directly responsible in any way for the delay
• You are denied boarding to the eligible flight or otherwise do not board the eligible flight
• You do not meet the conditions listed in the Eligibility Criteria

Please refer to the terms and conditions of your insurance and the Insurance Product Information Document for further details.

You can add the cover to any eligible ticket through George Web and George app between 180 to 7 days prior to the scheduled flight arrival.

For example, if your eligible flights scheduled arrival time is 08.00 on the 10th of October, the

latest you can purchase Erste Flight Delay is 07.59 on the 3rd of October.

Once logged into your account, you will be asked to provide information regarding your flight to confirm eligibility before you can purchase the benefit. Be sure to enter the correct flight number, as no changes can be made once the purchase is complete and the policy has been issued.

Unfortunately, no.

You are eligible for Erste Flight Delay Insurance on flight tickets you have purchased where you are the primary passenger on at least one of the tickets. You can also choose to insure your own ticket and extend coverage to up to three additional tickets for your travel companions.

Yes.

Regardless of why your flight was delayed, your Erste Flight Delay Insurance has you covered.

Yes!

It is only possible to add Erste Flight Delay Insurance to your flight after you purchased the tickets so long as you and your flight meet the eligibility criteria.

If a time arrival change is notified by the airline more than 24 hours before the original scheduled arrival, your insurance cover will be automatically amended to cover the new arrival time.

If a time arrival change is notified by the airline less than 24 hours before the original scheduled arrival time:

• If the flight is arriving earlier (before original scheduled arrival time), your insurance will be automatically amended to cover the new arrival time.
• If the flight is arraving later (after original scheduled arrival time), your insurance cover will use the original arrival time to measure potential delay.

Note: If Your Eligible Flight is rescheduled with a new flight number, your insurance will be automatically cancelled, and the premium will be refunded to you.